Emergency Check In FAQs

ER Express Check-in FAQs

ER Express is for non-emergencies. If your condition is life-threatening, call 911 right away.

How does ER Express Online Check-in work?

You select a time of your choice to let our staff know you’re coming. This allows you or your loved one to wait in the comfort of your home until your check-in time.

Does it cost to use ER Express?

No. It is absolutely free.

When I arrive, will I see a doctor right away?

You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, nurse practitioner, physician, physician assistant, or some other combination of healthcare professionals.

Is my reservation time a guarantee?

No, it is not. We will do our best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

When should I arrive for my confirmed time?

Please arrive no earlier than 30 minutes before your reservation time. We will not be able to see you before your reserved time.

Can I make one reservation for multiple people?

No. We can only see one patient per time slot. If more than one person needs to be seen, please reserve additional slots. You can view additional times by clicking on the blue drop down bar.

If I’m a new patient, do I need to provide more information?

Yes, please bring a valid photo ID and your insurance card (if applicable), and arrive early to complete any necessary paperwork. If you are able to bring your records from any previous primary care providers, please do. If not, we will help facilitate that process when you arrive.

Can I use ER Express even if I do not have insurance? Can I use it if I have Medicare or Medicaid?

ER Express online check-in available to everyone, regardless of ability to pay.

My insurance requires prior authorization. Can I still use Online Check in?

We recommend working with your insurance company regarding any possible prior authorization requirements before using Online Check in.

What if I make a reservation, and then start feeling much worse?

If you are feeling worse, do NOT wait for your reservation. Go to the nearest Emergency Department immediately. If you feel that your condition is life-threatening, call 911 right away.

What happens if I’m late?

There is a 15-minute grace period. If you arrive after that, you may lose your spot in line.

I made a reservation, but now I cannot get there on time. Can I adjust my time?

Simply go online and make a new reservation. The system will automatically cancel your old one.

I don’t need to go to the ER anymore. How do I cancel my reservation?

Call the Emergency Department at 706-845-3696, and tell them that you are canceling your Online Check-in reservation.

Are walk-ins still allowed without checking in?

Yes. Walk-ins are always welcome.